PRIVACY POLICY – ddmForce
1. Identity of the operator
This Privacy Policy describes how ddmForce processes personal data across its websites, landing pages, digital services, software tools, automations, campaigns, integrations, and Meta/Facebook-connected applications. For the purposes of applicable data protection law, the operator of the relevant ddmForce services is TEKRA DIGITAL SOLUTIONS S.R.L., to the extent that it determines the purposes and means of processing personal data.
2. Positioning & corporate philosophy
At ddmForce, privacy, security, transparency, and responsible data stewardship are treated as core operating principles. Personal data is processed carefully, proportionately, and only for defined business, operational, legal, analytical, security, communication, and platform-related purposes. This Policy is intended to reflect both ddmForce’s broader corporate approach and the practical transparency expectations applicable to websites, digital products, software tools, automations, and Meta/Facebook-related services.
3. Scope of this Policy
This Policy applies to interactions within the ddmForce ecosystem, including websites, landing pages, contact forms, sales funnels, campaigns, communications, digital services, software tools, applications, automation systems, support channels, events, and future initiatives operated by or on behalf of ddmForce.
This Policy also applies where a user signs in, authenticates, or connects to a ddmForce service through Meta technologies, including Facebook Login, Facebook Pages integrations, Instagram integrations, or other Meta tools approved for the relevant app. This Policy does not apply to third-party websites, applications, or services that are not operated by ddmForce, even if they are linked from our platforms.
4. Personal data we may process
Depending on the context, ddmForce may process the following categories of personal data:
- identification and contact data, such as name, email address, phone number, company name, billing details, role, communication preferences, or information voluntarily submitted through forms, chat, email, or other correspondence;
- contractual, transactional, and relationship data, such as service requests, proposals, contracts, invoices, onboarding details, project communications, CRM records, and support history;
- technical and usage data, such as IP address, browser type, device information, operating system, session activity, approximate location, referral source, pages viewed, cookie-related identifiers, logs, and analytics data;
- marketing and communications data, such as lead-source information, newsletter preferences, campaign interactions, appointment requests, survey responses, and communications history;
- Meta/Facebook-related data, where a user chooses to connect through Meta technologies and grants permissions to our app. Depending on the permissions granted and approved, this may include public profile information, Facebook or Instagram user ID, name, email address, profile picture, page-related data, and other information made available through the relevant Meta permission set.
ddmForce does not intentionally request more Meta data than is reasonably necessary for the relevant feature, workflow, or service.
5. Sources of personal data
Personal data may be collected directly from the user, from business counterparties, from website interactions, from communications and support exchanges, from analytics and security tools, from cookies or similar technologies where applicable, and from Meta/Facebook when a user chooses to authenticate or connect with a ddmForce service using approved Meta integrations.
6. Purposes of processing
Personal data may be processed to:
– provide, configure, maintain, and improve ddmForce services;
– respond to inquiries, schedule meetings, prepare offers, perform contracts, and provide support;
– manage accounts, billing, invoicing, recordkeeping, and business administration;
– secure systems, detect abuse, prevent fraud, investigate incidents, and protect rights, users, and infrastructure;
– measure performance, analyze usage, improve user experience, and optimize products, marketing, and operations;
– comply with legal, tax, accounting, regulatory, and contractual obligations;
– operate approved Meta/Facebook-connected features, including secure authentication, account linking, page-related functionality, and user-requested integrations.
7. Legal bases for processing
Depending on the circumstances, ddmForce may rely on one or more of the following legal bases: performance of a contract or steps requested prior to entering into a contract; compliance with legal obligations; legitimate interests, such as operating, securing, improving, and administering our services; and consent, where consent is required by applicable law. Where personal data is obtained through Meta technologies, processing is limited to the purposes described in this Policy and to the permissions granted by the user and approved for the app.
8. Data sharing & processors
Personal data may be shared strictly on a need-to-know basis with trusted service providers, contractors, consultants, hosting providers, technical vendors, analytics providers, payment or accounting support providers, legal or financial advisers, and other partners that support the operation of ddmForce. Such recipients are expected to process data only under appropriate confidentiality, security, and data-processing obligations.
ddmForce does not sell personal data. ddmForce does not share Meta/Facebook user data except as necessary to operate the relevant service, comply with law, protect rights and security, or work with processors acting on ddmForce’s instructions.
9. International transfers
Where vendors, infrastructure, or business operations require cross-border processing, personal data may be transferred outside the European Economic Area or outside the user’s jurisdiction using appropriate legal safeguards where required by law, including contractual protections, recognized transfer mechanisms, and proportionate risk-based controls.
10. Security measures
ddmForce implements technical and organizational measures intended to protect personal data against unauthorized access, disclosure, alteration, loss, misuse, or unlawful destruction. Depending on the context, these measures may include access restrictions, authentication controls, encryption, monitoring, logging, backup procedures, contractual controls, internal process restrictions, and security review practices. No method of transmission or storage is completely secure, but ddmForce seeks to maintain protection appropriate to the level of risk involved.
11. Cookies, analytics & Meta technologies
ddmForce may use cookies, pixels, SDKs, server logs, analytics tools, and similar technologies to operate services, understand traffic patterns, secure sessions, improve performance, measure campaign effectiveness, and enhance user experience. Where required by law, non-essential technologies are used on the basis of consent or another valid legal basis.
Where Meta technologies such as Facebook Login, Meta Pixel, page integrations, or similar tools are used, the related processing is subject to the relevant permissions, settings, and purposes applicable to those tools and to the user’s interactions with the ddmForce service.
12. Data retention
Personal data is retained only for as long as necessary for the purposes described in this Policy, including service delivery, legal compliance, dispute resolution, security, recordkeeping, fraud prevention, and legitimate business needs. After the relevant retention period, data may be deleted, anonymized, aggregated, or securely archived, depending on operational and legal requirements.
13. User rights
Subject to applicable law, individuals may have rights including the right to request access, rectification, deletion, restriction, objection, portability, or withdrawal of consent where consent is the legal basis. ddmForce aims to review and respond to valid privacy requests within the timeframes required by applicable law.
Privacy-related requests may be sent to: [email protected]. ddmForce may request reasonable information to verify identity and protect data against unauthorized access or fraudulent requests.
14. Meta user data deletion requests
If you have used a ddmForce website, account, app, service, or any Meta/Facebook-connected feature, you may request deletion of the personal data associated with that use at any time.
How to request deletion:
1. Send an email to [email protected].
2. Use the subject line: Data Deletion Request.
3. In your email, include: your full name, your contact email address, the Facebook or Instagram account email address connected to the relevant interaction (if applicable), and a short description of the account, page, service, or integration to which your request relates.
What happens next:
1. We review the request and may ask for reasonable information to verify identity and protect against unauthorized or fraudulent deletion requests.
2. Once reasonably verified, ddmForce will delete, anonymize, or de-identify the relevant personal data within a reasonable timeframe, except where retention is required for legal, tax, accounting, security, fraud-prevention, contractual, or other legitimate compliance purposes.
Other ways a user may remove certain data, where available, include disconnecting the relevant integration, deleting the relevant account, or requesting account closure through the applicable ddmForce service channel.
If certain information must be retained for legal or compliance reasons, it will be limited to those necessary purposes and will not continue to be used for unrelated processing.
For Meta app review and transparency purposes, this section is intended to function as ddmForce’s User Data Deletion Instructions for Meta/Facebook-connected services. This Privacy Policy page may be used as the public user-facing deletion instructions page.
15. Contact details
For privacy questions, rights requests, or data deletion requests, please contact:
Operator: TEKRA DIGITAL SOLUTIONS S.R.L.
Brand / service name: ddmForce
16. Changes to this Policy
This Privacy Policy may be updated from time to time to reflect changes in law, regulatory expectations, services, app functionality, or data-processing practices. The most current version should be published on the relevant ddmForce website or app location. Continued use of the relevant service after updates may constitute acknowledgement of the revised Policy where permitted by law.